Shipping Returns

Shipping:
Orders are shipped Monday through Friday only, excluding federal holidays in the United States. Most orders shipped via Ground Service are processed and shipped in 1–2 business days, depending on product availability. Overnight and 2nd Day orders placed by 11:00 a.m. EST will be processed and shipped the same day, depending on product availability. Orders placed after 11:00 a.m. EST will be processed and shipped the next business day. Overnight and 2nd Day Service are not available for shipments to Military APO/FPO, P.O. Boxes, and some locations in Alaska, Hawaii, and US territories. If a signature waiver is in place, butter LONDON cannot accept responsibility for lost or stolen packages.

Expedited 2-day and 3-day Air Shipping is available for all orders at an additional cost. Expedited shipping costs varies depending on the weight of your package and its destination. Please note this will be calculated during checkout.

Shipping Details
(All rates shown in US Dollars. butter LONDON is not responsible for exchange rate fluctuations.)

Shipping MethodRateDelivery TimeCarrier Ground
US Ground $40 and Under $6.95 3-5 Business Days USPS First Class
US Ground Over $40+ FREE 3-5 Business Days USPS First Class

Returns:
We're sorry you didn't love your butter London products!

If for any reason you are dissatisfied with your purchase, we will happily refund any unopened and unused items. butter LONDON can only issue refunds or accept returns for items purchased on butterlondon.com.

Items must be unopened, unused, and returned within 30 days from the date of purchase. Refunds are credited to the original payment card only.

To return items to butterlondon.com, please follow these simple steps:

  • Please be sure to include a copy of the packing slip or order confirmation inside the box. Returns without the order confirmation will be refused. For your protection, we recommend that you send your return via UPS or USPS Surepost.

All returns should be mailed to:
butter LONDON
ATTN: Online Returns
2700 Barrett Lakes Blvd
Suite 400
Kennesaw Georgia, 30144

Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.

For any questions about our return policy please reach out to our customer service at mates@butterlondon.com